Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


Satisfaction 365!

Posted on by Mark

We strive to make your experience with Vesternet a great one.To do this we constantly look at how we can improve - from helping you choose the most suitable products, shipping to you quickly and to supporting you after you’ve received the products.All of these are important.This week we’ve updated OUR CUSTOMER PROMISES and added a bunch of commitments that will ensure that you're totally satisfied with our service and support. Vesternet Satisfaction 365

365 Day Satisfaction Guarantee

We’ve totally overhauled our returns policy. If you’re not 100% satisfied with your purchase you can return it to Vesternet for a full refund anytime within 365 days of your order. We’ve made the process as simple as possible, with no catches or exceptions. We even include FREE return shipping for products returned under warranty or damaged during shipping.

Free Shipping

All orders above £150 are shipped Free of Charge. We’ve also introduced a new range of faster shipping options ranging from the low cost economy (2–5 day) service up to the urgent next day (before 12) service. All orders placed before the cut-off time will be shipped the same day - we even display a cut-off timer in your shopping cart. No matter how quickly you need your order, we’ll get it to you on time.

Easy to Talk to

We’ve introduced a variety of ways for you to easily speak directly with our experts… Live Chat, Email, Ticket help desk, and Phone. Take a look at our recent blog for more information.

Guides, White Papers and Help

We’re constantly expanding the information available on Vesternet to help you select the best products and technologies. You’ll have seen lots of new sections including - Getting Started, Feature Comparisons, Resources, Scenarios and Video overviews.

Lifetime Technical Support

You’ll always have FREE access to our Customer Service and Technical FAQ Knowledgebases, as well as all other online resources, help and installation guides, white papers and articles. If none of our online resources answer your query you can always raise a Technical Support Request.

Competitive Pricing

We maintain the most competitive pricing in Europe. We work closely with our suppliers to bring the products you need at the best possible prices. However, if you do see identical products at even lower prices, contact us with the details, we’ll do our best to price match them.

For more information, take a look at OUR PROMISES page.

See you next week.


This post was posted in Vesternet and was tagged with Vesternet, home automation

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