Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


Vesternet Forum Consolidated

Posted on by Mark

As Vesternet continues to grow, we regularly look at areas we can improve.

Since we began, we've had a forum where you could post questions about products and support. However, over the last year we've introduced better ways for you to communicate with us and get the information you need.

The Vesternet Help Desk has been a great success. It gives you a ticketed request system, so you know that no matter what your question is, you'll get a quick reply - usually within a couple of hours. We've also introduced other ways for you to talk to us including Live Chat, email, phone and active communities on Facebook and Twitter.

With these new channels, we've seen the forum become less and less used, so over the weekend we've archived the forum. It's still there, so all the old posts and threads are still available. But new requests and queries should be directed to the Vesternet Help Desk.

This makes a lot of sense, as we can now consolidate our sales and technical support into one channel and you also have the other channels to contact us:

Our aim is to always to make Vesternet the easiest to use and best home automation site in the world.

See you soon.


This post was posted in Vesternet and was tagged with Vesternet, home automation

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