Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


The problem of the Inverted LED

Posted on by Mark

Hardly an issue for Sherlock Holmes, but this may well help you.TKB On/Off Socket

Some time ago I tested the TKB On/Off sockets. They work really well, except for one thing - the LED was reversed, so that it was On when the socket was Off. I spent a while hunting for settings that would change this, but all searches suggested there were no settings. Eventually I put it down to being just one of those things - probably made sense to the designer.

Then, last week I had a technical query about that exact issue... So it wasn't just me! This time I took a lot more time and eventually, somewhere in a dark corner of the Internet, I found some parameters that could change the LED's status. I tried them and thankfully the LED now works correctly.

The solution was simple - parameter 1 just needed to be set to 1 - I could have guessed that! But not knowing which parameter needed to be set or even if it had any configurable parameters let me tolerate the LED's problem for too long. The product page has now been updated to show this setting so no one else has to go through the same process.

The customer is happy and has even written an informative blog entry at -

This, hopefully, illustrates the kind of detailed information we're adding all the time to Vesternet to make life easier for everyone.

See you soon.


This post was posted in Z-Wave Market, Vesternet and was tagged with TKB, z-wave

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