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We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


Understanding 2-wire Lighting

Posted on by Mark

2 and 3-Wire Icons - VesternetYou'll often see us refer to 2-wire and 3-wire lighting systems, it can be a confusing description and is one of the most common questions we get.

So why's this important?

It's important because not all products work in a 2-wire system, so knowing which type of lighting system you have is important so that you select the right products, For instance many products, such as relays, can't work if installed into a 2-wire system.

The obvious question I can hear on your lips is - what's the difference?

The simple explanation is that a 2-wire system does't include a Neutral wire at the light switch, whereas a 3-wire system does include the Neutral at the switch. The 2-wire system is by far the most common in the UK and many parts of Europe.

To make this easier we've added new icons on the relevant pages to highlight which system the product is suited to. Just look out for the icon and you can't go wrong!

2-wire icon Works in a 2-wire system, it does not need a Neutral connection. 3-wire Icon Works in a 3-wire system, a Neutral is required.


We've also written a new application note to explain the differences between the two systems and help you understand which you have in your home - Application Note 23: Understanding 2-wire and 3-wire Lighting Systems.

Hope this helps you.

See you soon.


This post was posted in Vesternet and was tagged with Vesternet, Lighting

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