Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


New Support Desk and Feedback Forum

Posted on by Mark

We've completely updated the Vesternet Support Desk and introduced a new Feedback Forum.

We always want to make it easy for you to contact us, so we've streamlined our Support Desk. Now, whether you email us or raise a ticket, you'll get an immediate acknowledgement and then a fast answer - usually within a couple of hours.

But that's not all.

We want your feedback!

We value your feedback and ideas on how we can improve, so we've also added a new Feedback Forum. Here you can add an idea that you think would help improve Vesternet or you can vote on other people's ideas.

We'll then use this feedback to improve your experience with Vesternet.

The forum will always show the ranking and status of all ideas - if you take a look at the Feedback Forum, we've already taken an idea, implemented it and completed it.






There are lots of ways to contact Vesternet:

See you soon. Mark

This post was posted in Vesternet

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