Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


Vesternet Compatible and Certified Devices

Posted on by Mark

You may have noticed a few changes to the website over the last few days.

Most of these changes are to make it even easier for you to select the best devices and to order your products.

One of the unique additions to the site are the device Compatibility and Certification standards.


All of the most popular devices have been rigorously tested by Vesternet and our customers.

The Vesternet 'Compatibility' badge on each of the product pages show which devices you can be confident in using. You can even go straight to the Vesternet Compatibility Guides to check which devices and controllers they work with.

Vesternet Device Compatibility


We only award our Vesternet Certified rating to devices that meet stringent standards, you can quickly see these devices when browsing the category pages.

Vesternet Certified Devices

To be 'Certified', a device must:

  • Meet compatibility tests and be listed in the Z-Wave, LightwaveRF or INSTEON compatibility guides
  • Known to work well in Vesternet's and customers systems
  • Comply with CE and all safety standards
  • Low failure rate - DOA and long-term customer failures of less than 1%

These additions to the site make it easier for you to choose the right devices; confident that they're fully tested and supported by Vesternet.

Just look out for the Compatibility and Certified icons to be sure you're choosing the best products available.


This post was posted in Vesternet

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