Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


Configuring Z-Wave - Finding the Information

Posted on by Mark

Today's Z-Wave devices can be 'programmed' so that they behave in different ways - this is one of the great things about modern devices.

To change a device's behaviour you just change its Configuration Parameters - all pretty easy.

Some vendors include each and every configuration setting in their user manual (Fibaro for instance) - making your life real easy.

But others don't included any configuration information, not even on their website! Making it almost impossible to correctly configure devices - how can you, if you don't know what the parameters are and what their settings could be?

The Vesternet Application Notes give you all the information you need to install and configure a device, but we don't have guides for every device. Some devices don't need a guide, but that's not to say the configuration information is easy to find.

One great resource to use in these situations is the Pepper1 Z-Wave Device Library. This contains almost every available Z-Wave device and lists its complete capabilities and configuration parameters.

Pepper1 Z-Wave Device Library

So now if you can't find the parameters, or the user manual doesn't clearly show how to wake-up or Include a device, your answers are just a few clicks away.

Coming Soon...

We consider this essential information, so over the next few weeks we going to ensure that each Vesternet device has its configuration parameters easily available on its product page - we're looking at this now and will have it sorted in a few weeks.

See you soon.



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