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We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.

 

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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.

 
 

Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results

 
 

The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback: dave.bell@vesternet.com

We’re not just a shop, we’re with you all the way on building your smart home.

 
 

Plugin

Plugin

What is a Plugin

A Plugin is a piece of software that acts as an add-on containing a group of functions that you can "plug in" to another software – hence the name "Plugin".

Sometimes referred to as "extensions", "add-ins" or "add-ons" they help make the base software do something that it doesn’t normally do by itself.

In a Home Automation system Plugins can extend functionality or add new features to your controller, making it easier for you to add new technologies to your system without the hassle of writing your own software code.

Like a smartphone ot tablet App, Plugins can either be "official" - where they are developed, released and supported by the controller manufacturer - or "third-party" - where they are developed, released and supported by individuals. Some Plugins must be purchased while the vast majority are free.

It is also worth noting that Plugins usually do not come with technical support, especially when using those developed by third-parties. For this reason it is important to be careful when choosing which ones you want to install and rely on! We recommend that you thoroughly research any Plugin that you intend to use by visiting the relevant user forums as this can highlight any potential issues that you may need to be aware of.

 

Connecting devices using Plugins

Nest & Vera via WWN Plugin

Step 1

Step 2

Plugin

On your Vera Web UI browse to "Apps - Install apps" and search for "WWN"

Install the plugin and follow the on-screen instructions to connect with your Nest account

Philips Hue & Fibaro via Hue Plugin

Step 1

Step 2

Plugin

On your Fibaro Web UI browse to "Plugins" and search for "Hue" to install the plugin

On the plugin device click "Create user" followed by a click on the Hue Hub button

Z-Wave & Homeseer via Z-Wave Plugin

Step 1

Step 2

Plugin

On your HS Web UI browse to "Plugins - Manage" and search for "Z-Wave" to install the plugin

On the Plugin menu click on "Z-Wave - Controller Management" to enable your Z-Wave controller

Sonos & Zipato via Sonos Plugin

Step 1

Step 2

Plugin

Click on "Add device" and search for "Sonos" to install the plugin

Put your Sonos device into learning mode and it should be found by Zipato in a few seconds

RFXtrx & Vera via RFX Plugin

Step 1

Step 2

Plugin

Download the RFX Plugin files and Upload them to your controller

Follow our instructions to create and configure your RFX device

 

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