Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


Can I track my order?

We do provide tracking numbers depending on which service you choose at checkout.

We use multiple couriers depending on a number of factors such as your location and package weight, but generally the faster delivery method you choose the more likely it is to be fully tracked.

All packages must be signed for, but our economy services won't come with tracking numbers.

Once your package ships you'll receive an email with the tracking number if available.

If your order doesn't arrive within the promised times, we'd be more than happy to chase up for you. Simply raise a support ticket Here, choosing 'Customer Service' from the drop-down.

Orders placed before 14:00 will ship the same day if in stock.

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