Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


Non-VAT orders

We can deliver your order without VAT if you meet these conditions:

For EU customers:

  • You are a company based outside the UK but in the EU
  • You have a valid VAT number from your local authority

For Worldwide customers:

  • You are based outside the EU, in which case no VAT is applicable at all


If either of the above applies and you would like to place your order ex-VAT, then please do the following in this exact order:

  • Register for an account Here
  • Send us an email with your Company name, registered email address & VAT number, stating that you're a EU company and would like ex VAT prices. Email to this address:
  • We will then update your tax code and confirm by return email.
  • Non-VAT orders are handled by a manual quote system
  • When you would like place an order, send an email to Sales, we will then send you a quote that can be paid online

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