Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.




I have received a battery-powered device, but the batteries are partially discharged or 'flat.


Many of our battery-powered devices ship with batteries included.

In the some cases the batteries supplied may not be fully charged. We do not stock replacement batteries, so in these cases we suggest that you simply replace them with new ones.

We regularly turn our stock and no devices are sitting on the shelf for more than a few weeks (most devices for less than a week). So all devices include batteries that are fresh stock direct from the manufacturer.

The batteries may not be 100% for many reasons - for instance the vendor may order a large quantity of batteries in a single batch and then use this batch for several months, in which case the batteries may be slightly discharged. This is obviously beyond our control.

We do monitor these issues carefully and if we see a trend we escalate the issue to the manufacturer.

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