At Vesternet we are extremely proud of our Customer Service and Technical Support teams ability to help you resolve any problems that you may experience with your products!
Our very flexible Returns Policy does however mean that in some cases products are returned to us.
We test these products and "grade" them appropriately which allows us to offer them for re-sale at a reduced price.
The product will be in excellent working condition but might have a few minor scratches or marks.
Any included accessories may not be in their original plastic wrappers.
Generally these will be new products that have been returned as unwanted within 30 days of purchase.
Warranty: All B-Grade products graded as "EXCELLENT" come with our full 365 day warranty.
The product will be in good working condition but will have some cosmetic damage - it will visibly look used.
There may be missing minor accessories (for example stand, cable, screws).
Manuals and documentation may also be missing.
Generally these will be products returned within 90 days as faulty, but tested and found to be fault-free.
Warranty: All B-Grade products graded as "GOOD" come with a 90 day warranty.
The product will be in working condition but will have substantial cosmetic damage - it will look very used and worn.
It will have missing major accessories (for example power supply).
There will be no manuals or documentation.
Generally these will be products returned within 365 days as faulty, but tested and found to be fault-free.
Warranty: All B-Grade products graded as "AVERAGE" come with a 30 day warranty.
Check out our DEALS section and grab a bargain today!