Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


What are your shipping costs?

UK Deliveries

All UK shipments are made using our Express Tracked Guaranteed service for just £3.95. We also offer a Before 12 Next Day and Saturday service for extra flexibility, all fully tracked too. You'll receive detailed updates on shipping progress, by text & email, at every step of your parcels journey.

  • Express Tracked: £3.95 (48 Hours Mon - Fri)
  • Urgent: £13.95 (Before 1pm next working day & Saturday)

EU Deliveries

  • We offer several different methods, so please add item(s) to cart and choose your delivery country to see all available choices

Worldwide Deliveries

  • We offer several different methods, so please add item(s) to cart and choose your delivery country to see all available choices

The delivery times show how long it will take for you to receive your order. More information is available in When can I expect delivery?

Other Information

Cut-Off Time - 3.30pm

Our daily cut-off time is 3.30pm (UK). Orders placed before this time will be processed that day.


All orders will ship in one shipment, we do not routinely part-ship orders. If an item is shown as out of stock when you place your order, we will hold shipment until that item arrives in stock.

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