Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.

 

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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.

 
 

Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results

 
 

The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback: dave.bell@vesternet.com

We’re not just a shop, we’re with you all the way on building your smart home.

 
 

Vesternet Device Compatibility

On each product page we show other products that the device is 'Compatible' with. Depending on which products are being compared, this may mean that the devices are Compatible with each other, or that they are Interoperable (they work with each other). These sound the same but there are some subtle differences.

Compatible

Products that are Compatible are products of the same base technology and that should work directly with each other.

This definition mainly applies to Z-Wave devices. The majority of Z-Wave devices should work happily with each other, but as they have so many features and variations this isn't always a good assumption - particularly when looking at Z-Wave controllers. Z-Wave devices that are shown to be compatible with each other will have been tested by Vesternet, the product vendors or customers and shown to work in common use cases. This 'Compatibility' helps you select devices that should work together or with products you already have.

Other technologies have less issues with compatibility. It is generally fine to assume that all LightwaveRF devices will work within a LightwaveRF system, the same applies for systems like Honeywell, Nest, Philips Hue etc.

Interoperable

Some products can work with products from another technology, these products are Interoperable with each other.

These types of products do not work directly with each other but via one of the system's local controllers (hub), your Local Area Network or via the Internet and Cloud services (such as IFTTT). Examples of Interoperable products would be Nest working with a Z-Wave system, Philips Hue working with a Z-Wave system, and Nest working with other systems via a cloud service such as IFTTT.

Single System or Multiple Systems

The dream of many people is to have a single system that runs all automation aspects of their home.

What most people actually mean by a 'single system' is really a single app or a way to control everything from a single point (usually an app or browser). Using Compatible and Interoperable systems still gives you this result - which makes it easier on you, your family or anyone else that uses your home.

In many cases this can be done within a single 'technology' such as Z-Wave. But, by carefully planning your system at the beginning you can use other products that are better suited to the task. If these are Interoperable with the main system, then you will still meet your goal of having a single system running your home.

In some cases, it is better to run separate systems - this means you can choose the best system for the task, rather than making compromises or making the system overly complex just to allow a single user experience. For example Multi-Zoned heating is a good example of this - by using a system designed for this job you can run your heating efficiently and easily. The fact that it will be a stand alone system isn't a big issue as once set-up and running it will run itself without much intervention from you. A heating system is different to controlling your lights where you and your family will want to interact with it each and every day. So, in this case, having two systems isn't a bad thing.

As with all things, take your time and plan your system, so you get exactly what you want and need.

Vesternet Compatibility Platform

In September 2016 we’ve lunched our first "Smart Home Compatibility Platform". Essentially any product which has a “technical relation” to another one will be connected. That connection could be via a technology like Z-Wave, a cloud connection like IFTTT, or even a 3rd party product or plugin which bridges the gap.

Data is provided by Z-Wave Controller companies, device manufacturers and customer’s feedback. All will be gathered and published in an ongoing repository that's free for everyone to both view and contribute too - so the more feedback on a particular product connection the better.

How does it work?

You can navigate straight to the product page or any category and simply click the compatible products link to then be taken to a new search results page.

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Click on the “How” link next to any compatibility relation and a popup will appear showing the method of connection, along with who provided the data and any notes.

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You can even click on the "method" in that popup and be taken off to a more detailed explanation of the method used to connect, for example: Z-Wave Plus, Friends of Hue or Works with Nest

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This is an ongoing joint effort which will always be evolving. If it shows as compatible then that's the case, but if there's any missing compatibilities it doesn't mean it won't work, just that we've not yet have enough data.

We also can't be responsible for any incorrect data - this is all currently pulled in directly from supplier / manufacturers and not based on our own testing.

 

You can contact us at anytime for help and advice - Vesternet Sales.

 

Copyright Vesternet 2016

Updated: 07/12/2016

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