Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


What does Vesternet's Technical Support Cover?

We offer Technical Support for all of our products, our great Technical Support is one of the things that sets us apart from other Home Automation shops.

What we offer

  • We offer basic support for all products that we sell
  • We offer comprehensive support for products that we have tested, reviewed and have day-to-day experience in
  • Configuration guides and information in our Application Notes
  • Information on how devices can be used together
  • Information on common tasks or scenarios with each controller
  • General advice on how to get our products working with other generic product types
  • Solutions to known issues and common questions in our Technical FAQ Knowledgebase

What we don’t support

  • We do not support products that have been purchased from other shops or vendors
  • We do not support products that have been "sold on" to another customer or 3rd party
  • We do not support products that have been purchased under a trade agreement
  • We do not support products that have not been purchased directly by the end-user - if your products have been installed and paid for by an "installer" then please contact your installer for support
  • We do not support products that we do not sell
  • We cannot provide installation advice other than our Application Notes
  • We do not provide detailed help on programming, debugging of complex scenes and automation rules / triggers, or assistance with configuration of plugins or extensions
  • We do not provide detailed diagnostics or troubleshooting for network or communication issues
  • We will not remotely log-in to your system to diagnose issues

How do you get support

All support is provided via Email or Support Ticket.

This enables our support staff to analyse your issue and provide a timely response. We may need extra information or we may link to additional Vesternet resources that will resolve your issue. Email and Support Tickets are the only way to efficiently and quickly manage your support requests.

When submitting your request, please provide as much information as possible, take a look at our "Helping Us to Help You" guide.

We aim to respond to all initial requests for support within 48 hours and subsequent replies within 24 hours, but it may take longer during busy periods - our support is not an instant service!

We do not provide support outside office hours.

We do not handle any technical support request via phone or via our Live Chat system.

Raise a support request by:

Related Information



Copyright Vesternet 2015

Updated: 10/09/15

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