Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


Technical Support - Help us to help you

When you submit a Technical Support request, it helps to provide as much information as possible.

This allows us to fully diagnose the issue and provide you with a fast response.

Examples of Information that we need

Note: This is not an exhaustive list and some of the details may not be applicable for your products - use common sense when deciding what information to submit!

  • Full description of the issue and how you are trying to use the device
  • Firmware versions of the products
  • Controller make and firmware version that you are using
  • Details on how the device has been configured
  • Screenshots of the device’s settings in your Controller
  • Photos of how you have the device wired or physically installed
  • Details on any additional hardware connected, for example what type of switch you are using
  • Information of any associations, pairings or scenes that may be controlling the device

Why do we need this?

The more information you give us, the easier it is for us to understand how the device is configured and what could be causing the issue.

Our responses will be delayed if you do not provide as much information as possible.

If you do not provide the requested information, we may not be able to help you.

What’s covered by Vesternet Technical Support?

All details of what our technical support offers are shown in “What does Vesternet’s Technical Support cover?

How do I take a screenshot

Screenshots provide us with a lot of information, which enables us to quickly see what is happening in your system

  • Print Screen button (top row) - take a screenshot of your entire screen
  • Print Screen + ‘Alt’ - screenshot of active window
  • Cmd + Shift + 3 - take a screenshot of your entire screen
  • Cmd + Shift + 4 - screenshot of selected area


Copyright Vesternet 2015

Updated: 10/09/15

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