Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


What is the latest version of firmware available for the Vera Z-Wave controllers?


What is the latest version of firmware available for the Vera Z-Wave controllers?


The latest official firmware for the Vera Z-Wave controllers is 1.5.622.

We have heard some reports of un-official or "beta" firmware being available - we do not recommend that you download and install these.

At best pre-release versions of firmware can make your Vera unstable and incompatible with your devices, at worst they can make your Vera crash and become unrecoverable.

All Vesternet support for the Vera range of Z-Wave controllers is based around version 1.5.622 firmware - running any other version than this could make it difficult for us to support you in the event of any issues or difficulties with your purchases!

Updated: 01/01/2014

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