Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.

 

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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.

 
 

Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results

 
 

The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback: dave.bell@vesternet.com

We’re not just a shop, we’re with you all the way on building your smart home.

 
 

How difficult are the products to use and install?

How difficult are the products to use and install?

QuestionInstallation and Use Difficulty

All your products look great, but how easy are they to actually use?

Answer

All Vesternet's products can be used by an amateur and are suitable for DIY installation. However, some can be more difficult to install than others.

For instance a battery operated sensor is incredibly easy to install as it can be placed anywhere with no wiring, on the other hand a dimmer module will be more difficult as it requires wiring into your mains electrical system.

To highlight this - each product has two icons, each showing how easy or difficult a device is to Install and Use.

Installation Difficulty

This icon shows how easy or difficult a device is to physically install, all battery devices are graded as 1 or 2, and all devices that must be wired into an existing circuit are shown as 3 or higher.

1.Very Easy - usually battery operated sensors that can be mounted anywhere.
2.Easy - may require removing an existing device such as a radiator thermostat (TRV).
3.Straightforward - installs into existing wiring circuits such as light circuits.
4.Hard - requires some changes to existing wiring system.
5.Advanced - existing wiring may require significant changes.

Use Difficulty

Using and configuring the devices is usually straightforward.

If we feel they can be difficult to configure, then we will usually have an Application Note guiding you through the process. In some cases, using the devices with other components can become complex - for instance multi-zone heating with each zone activating the boiler can be difficult to set-up and will rely on the users ability to create control scenes in the system's central controller.

Therefore, the use difficulty will depend on how you wish to use the device, we have assumed a typical installation and system when grading the devices.

1.Very Easy - uncomplicated device with few configuration options.
2.Easy - device may have more configuration options.
3.Straightforward - lots of configuration options and may be confusing to configure (we will usually have an application note for these devices).
4.Hard - requires planning and scenes to use in common scenarios.
5.Advanced - may require complex scenes to enable it to work in the system how you wish - such as mulit-zone heating.
Always check the products 'Manuals and Guides' tab - this will show you all Application Note and Knowledgebase articles for that device.

Disclaimer:

Installing the many devices will involve working with 240V mains wiring. We provide application notes that illustrate common wiring systems, however, if you have no experience in working with electricity you should consult a qualified electrician. All work is are carried out at your own risk, Vesternet do not accept any responsibility or liability.

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