Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.

 

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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.

 
 

Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results

 
 

The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback: dave.bell@vesternet.com

We’re not just a shop, we’re with you all the way on building your smart home.

 
 

VERA Edge USB Issue and Firmware

Question

The VERA Edge USB port does not work correctly, is there a fix for this?

Answer

PLEASE NOTE:

VERA has now fixed this issue and new units being shipped shouldn’t need to be updated.

If you recently bought a new Vera Edge unit and the USB ports doesn’t seem to be working you should contact Vera Customer Care at support@getvera.com

There is currently an issue with the USB firmware support in VERA Edge. This is separate to the standard UI7 firmware installed on VERA Edge.

VERA have identified the issue and can remotely log into your VERA to update the USB firmware. Once this is done the USB works correctly and you can use it with USB memory sticks or the RFXtrx433E transceiver.

Solution

  • Make sure you back up your system BEFORE you do anything
  • Contact VERA Customer Service
  • Ask them to update the VERA Edge firmware so that the USB port functions correctly
  • They will then log into your VERA and perform the update
  • Make sure that you are running UI7 1.7.961 or higher

Copyright Vesternet 2015

Updated: 15/10/2015

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