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But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.

 

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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.

 
 

Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results

 
 

The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback: dave.bell@vesternet.com

We’re not just a shop, we’re with you all the way on building your smart home.

 
 

Why does my Light Sensor show a really low reading even when the lights are on?

Question

Why does my Light Sensor show a really low reading even when the lights are on?

Answer

The readings from most Z-Wave Light Sensors depend on what the internal sensor is capable of providing.

For instance:


Of the above sensors, only the Aeon Multisensor 6 and the Fibaro Motion Sensor actually provide a true "Lux" reading, but even then those readings may not be what you were expecting.

When you look at the true definition of "Lux" you can see that the readings can vary by large amounts:

  • "Full daylight" - can be anything from 10,000 to 25,000 Lux
  • "Family living room lights" - can be as low as 50 Lux
  • "Very dark overcast day" - can be around 100 Lux

Our advice is to take some basic readings from the sensor in its' final location so that you get a true "real-world" indication – night with lights off, night with lights on and daylight.

Use these readings as a starting point and then build your logic around them!


Copyright Vesternet 2016

Updated: 18/02/2016

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