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Our Promises

Our Promises

We want your shopping experience with Vesternet to be a great one - so we offer you these Promises:

365 Day Satisfaction Guarantee

365 Day Satisfaction Guarantee

If you’re not 100% satisfied with your purchase you can return it to Vesternet for a full refund anytime within 365 days of your order. We've made the process as simple as possible:

  • Any product can be returned up to 365 days after it has shipped from Vesternet
  • Product must be in a re-saleable condition including the original un-opened, undamaged packaging
  • You’ll receive a full refund for the price of the product
  • FREE Return Shipping for any product needing to be returned to Vesternet under warranty or damaged during shipping
  • Simple online returns system - easy to follow and even helps print your packing note
  • Further information is available on how to return an unwanted or faulty product
   

Lifetime Technical Support

Lifetime Technical Support

We provide Life-time Technical Support. You'll always have FREE access to our Technical Knowledgebase, Customer Service and Application Guides, as well as all other online resources, help, white papers and articles. If none of our online resources answer your query you can always raise a Support Request.

   

Help and Advice

Help and Advice

Home automation can be confusing, especially if you're new to the technology. Our experts use the products every day and most of them also have them installed in their homes - you can be sure we know what we're talking about.
So whatever question you have, we can understand what you want to do and then help you understand which technologies and products are just the right fit for you.

  • Live Chat - click the orange bubble on any Vesternet page and you'll be instantly talking to one of our sales advisors
  • Email - send us an email by clicking the button at the top of any page
  • Call us - call us on 0845 226 8572 (this is also at the top of every page, just in case you forget)
   

Guides, Tutorials and Videos

Guides, Tutorials and Videos

We don't believe another single home automation site has the amount and variety of information that's available on Vesternet. We create this to help you choose the best products and get the most out of them when you've installed them - and it's expanding each and every day!

   

Competitive Pricing

Competitive Pricing

Price isn't everything, but we know it's important.
We maintain the most competitive pricing in Europe and work closely with our suppliers to bring the products you need at the best possible prices. However, if you do see an identical product at an even lower price, contact us with the details, we’ll do our best to offer you a price match.

   

Free Delivery

FREE delivery

All UK orders above £150 are shipped Free of Charge using our Economy service.

  • Standard, Next-day, European and World-Wide delivery options are also available
  • All orders placed before the 2pm (UK) cut-off time will be shipped the same day
  • Details of your delivery options are available in the Delivery Section

Reviews

Reviews

Don't take our word for it.Trustpilot - Vesternet

We strive to make sure we offer great products, great service and back it up with great knowledge - and our customers agree.

We're very proud of our customer reviews and our Excellent Trustpilot rating.

You can read the latest impartial customer reviews at Trustpilot.


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

We've built Vesternet on solid foundations of excellent customer service & support, and our thousands of happy customers over the years can prove this.

I'd never want you to be unhappy with something you buy from us, so here's my promise - if you buy anything you're not happy with, our support team will work with you to resolve. And if we still can't get it working for you, then you can return it within a year for replacement or refund.

That's how confident we are in our product range & technical support. Just read some of our 5* reviews which back up this promise.

In addition, here’s my personal email should you ever have any problems or feedback: [email protected]

We're not just a shop, we're with you all the way on building your smart home.

Dave Bell - Vesternet

Dave SignatureDave Bell
Founder & CEO

 

 

 

Copyright Vesternet 2014

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