Our Promises
We want your shopping experience with Vesternet to be a great one - so we offer you these Promises:
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FREE delivery
All orders above £150 are shipped Free of Charge using our economy service.
- Express and Next-day delivery options are also available
- All shipments are made from our custom-built UK warehouse
- All orders placed before the cut-off time will be shipped the same day - 2pm for UK orders and 12pm for European orders
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365 Day Satisfaction Guarantee
If you’re not 100% satisfied with your purchase you can return it to Vesternet for a full refund anytime within 365 days of your order. We've made the process as simple as possible:
- Any product can be returned up to 365 days after it has shipped from Vesternet
- Product must be in a re-saleable condition including the original un-opened, undamaged packaging
- You’ll receive a full refund for the price of the product
- FREE Return Shipping for any product needing to be returned to Vesternet under warranty or damaged during shipping
- Simple online returns system - easy to follow and even helps print your packing note
- Further information is available on how to return an unwanted or faulty product
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Easy to Talk To
We offer a variety of ways for you to easily speak directly with our experts.
- Live Chat - click the orange bubble on any Vesternet page and you'll be instantly talking to one of our sales advisors
- Email - easily send an email by clicking the button at the top of any page
- Call us - call us on 0845 226 8572 (this is also at the top of every page, just in case you forget)
- Take a look at our Contact page for a full list of emails and phone numbers
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Guides, White Papers and Help
We're constantly expanding the information available on Vesternet to help you select the best products and technologies for you.
- Getting Started - explanation and overview of all the technologies available from Vesternet
- Technology Comparison Guide - feature comparison of Z-Wave, LightwaveRF and INSTEON
- Application Notes - information, guides and tutorials on all of Vesternet's products
- In-depth Technology Articles - explore the technical details of how each technology works
- Scenario Guides - common use applications such as security, heating, energy efficiency…
- Videos - introduction and installation tutorial videos as well as VesternetTV
- Blogs - weekly blog looks at new products or useful information for your home automation system
- Coming Soon - User Videos
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Lifetime Technical Support
You'll always have FREE access to our Technical Support, Customer Service and FAQ forums, as well as all other online resources, help and installation guides, white papers and articles. If none of our online resources answer your query you can always raise a Technical Support Request.
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Competitive Pricing
We maintain the most competitive pricing in Europe and work closely with our suppliers to bring the products you need at the best possible prices. However, if you do see identical products at even lower prices, contact us with the details, we’ll do our best to price match them.
You will also notice that if you are looking to order more than £500 you can request a special quote by contacting sales.
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Vesternet is Europe’s leading home automation specialist. Whatever your needs, you’ll be able to find just what you’re looking for in our range of Z-Wave, ZigBee, LightwaveRF and INSTEON home automation products.
Copyright Vesternet 2013
