Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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Help and Advice

Home automation can be confusing, especially if you’re new to the technology. Our experts use the products every day and most of them also have them installed in their homes - you can be sure we know what we’re talking about.

So whatever question you have, we'd love to hear from you...


Live Chat - click the orange link in the bottom corner for instant contact with a sales advisor
Email - we promise a fast response:
Call us - our number is 0845 226 8572 and we'd love to hear from you


World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for one to one help.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Product compatibility tests & results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - if you buy anything you’re not happy with, our support team will work with you to resolve. And if we still can’t get it working for you, then you can return it within a year for replacement or refund.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


Home Automation Technology Feature Comparison

Choosing a Home Automation technology that meets your needs today and in the future can be confusing.

This selection guide shows all the key features of Z-Wave, LightwaveRF and INSTEON, enabling you to easily select the technology that's best for you.


Z-Wave LightwaveRF INSTEON
Wireless Frequency (EU) 868.42MHz 433.92MHz 869.85MHz
Powerline (via mains wiring)
Mesh Network
Maximum number of devices 232 per controller 6 per room (total 48) 400 per controller
Maximum number of Controllers Unlimited 6 per device Unlimited
Maximum Range 50m (outdoors) - 30m (indoors) 20m (indoors) 50m (outdoors) - 30m (indoors)
Two-way communication
Command Acknowledgement
Device Status Report
Devices act as repeaters
(mains-powered devices only)
Simulcasting - devices retransmit message
(mains-powered devices only)
Device Types Controllers, Slaves & Routing Slaves Controllers & Slaves Peers - all act as Controller and Slaves
Devices added to Network Devices manually
Devices manually
Automatically added
at power-on
Scenes, moods & groups
Network Authentication
Logging and reporting
Scripting support
Smartphone Apps iPhone / Android iPhone / Android iPhone / Android
Product Range
Socket Styles UK, Schuko & France/Belgium UK only UK & Schuko
Socket adapters
Retrofit Sockets & Switches Switches only
Insert Modules Relay & Dimmers Relay only Relay & Dimmers
Sensors Limited
Heating Control End 2013 Limited
Power Monitoring Limited
Internet Gateway Controller
Number of products available 100+ 30+ 15+
Number of Vendors 26 1 1
Scenarios - Applications that the products are most suitable for.
Lighting Control
Appliance/Power Control
Energy Management/Monitoring
Heating Control



Vesternet is Europe’s leading home automation specialist. Whatever your needs, you’ll be able to find just what you’re looking for in our range of Z-Wave, ZigBee, LightwaveRF and INSTEON home automation products.

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