We offer an extensive range of userguides, manuals, brochures and support docs.
Also Download one of our Free Home Automation Resource Guides
We offer two levels of Tech Support at Vesternet:
COMMUNITY & SELF-HELP
- This is Free for everyone, and includes manuals, drivers, resource guides, troubleshooting FAQ's and a public Q&A forum
- We encourage you to post questions & problems on our public forum as they will be answered quickly
PREMIUM
- For one-to-one direct access via our ticketing helpdesk - you can discuss all your setup & installation issues with 4 hour response times (often much quicker off-peak)
- Priced at just £9 per month
- 12 Months premium tech support can be purchased Here
Order Related Questions:
How is my order progressing?
You can view the current status of your orders by logging into Your Account. Here you can check if your payments have been processed and if orders have been dispatched, as well as viewing copy invoices & making payments. We'll update the status of your order with labels as it progresses through processing, and any back order items will be updated with the latest delivery estimates. These notes will also be emailed to you as they're updated; and we ship all items as soon as they're back in stock. If you still need to ask us a question about an order, please raise a ticket Here.
Can I track my order?
Please see Here.
What are your shipping costs?
There are none. We offer FREE Delivery to UK & Europe on EVERYTHING!
Where do you ship to?
We ship Free to most EU countries. If your country is not listed Here, we likely will still deliver but you cannot checkout through the website, so please ask for a quote by raising a Sales ticket Here.
When can I expect delivery?
Stock levels show next to each item, so if in stock and ordered before midday, it will be sent same day. You can then expect delivery within 2-4 Days (average 2).
How can I cancel an order?
To cancel an order, please Contact Us, quoting your order number and reason for cancellation. Orders cannot be cancelled once dispatched.
What if my goods are damaged or faulty?
If your goods arrive damaged or develop a fault within the first 30 days of receipt, we'll provide a refund or ship you new goods. However, we strongly advise that you check our help forums & community to see if the issue has been reported and resolved already. If you've purchased premium technical support then please raise a ticket Here. If you return the items as faulty and they're tested and proven fine, we can't refund your return delivery costs, and there will be a charge to send the items back to you, so we urge you to check fully before reporting items as damaged. If the items are damaged, however, we will also refund your return delivery costs if you provide a receipt. To return an order as damaged or faulty, please complete This Form
How do I return an unwanted order?
You may return an item for any reason within 90 days of the date you received your order so long as it remains in a saleable condition with original packaging. We will refund the price of the item, minus any delivery costs. To return an order, please complete This Form.
What payment types do you accept?
Though our secure encrypted checkout we accept MasterCard, Visa, Visa Debit, Maestro, Visa Electron, Delta, Solo, American Express & Paypal.
