We offer an extensive range of userguides, manuals, brochures and support docs.
Also Download one of our Free Home Automation Resource Guides
We offer two levels of Tech Support at Vesternet:
COMMUNITY & SELF-HELP
- This is Free for everyone, and includes manuals, drivers, resource guides, troubleshooting FAQ's and a public Q&A forum
- We encourage you to post questions & problems on our public forum as they will be answered quickly
PREMIUM
- For one-to-one direct access via our ticketing helpdesk - you can discuss all your setup & installation issues with 4 hour response times (often much quicker off-peak)
- Priced at just £9 per month
- 12 Months premium tech support can be purchased Here
Order Related Questions (full list):
How is my order progressing?
You can view the current status of your orders by logging into Your Account. Here you can check if your payments have been processed and if orders have been dispatched, as well as viewing copy invoices & making payments. We'll update the status of your order with labels as it progresses through processing, and any back order items will be updated with the latest delivery estimates. These notes will also be emailed to you as they're updated; and we ship all items as soon as they're back in stock. If you still need to ask us a question about an order, please raise a ticket Here.
Can I track my order?
Please see Here.
What are your shipping costs?
At checkout you'll be offered two options:
Super Saver (4-7 days) - FREE
Express Courier (1-3 days) - £6.95
Where do you ship to?
We ship Free to most EU countries (and a select few worldwide). If your country is not listed Here, we likely will still deliver but you cannot checkout through the website, so please ask for a quote by raising a Sales ticket Here.
When can I expect delivery?
Stock levels show next to each item, so if in stock and ordered before 11.15am, it will be sent same day. You can then expect delivery within the above timescales depending on which method you choose at checkout.
What payment types do you accept?
Though our secure encrypted checkout we accept MasterCard, Visa, Visa Debit, Maestro, Visa Electron, Delta, Solo, American Express & Paypal.
