Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


Why Buy from Vesternet?

Why should you buy your home automation products from Vesternet?

There are other home automation companies, so what makes Vesternet so special?

Here are just a few of the special reasons to choose Vesternet:

Wireless Technologies

Widest Range of Wireless Technologies

We focus entirely on the latest wireless home automation technologies, we don’t try to offer every technology available. We have the widest range of Z-Wave and LightwaveRF products available anywhere in the world. By focusing on these technologies, we know our products inside-out and we know how they can best be used to bring home automation to your home.


Help and Advice

Help and Advice

Home automation can be confusing, especially if you're new to the technology. Our experts use the products every day and most of them also have them installed in their homes - you can be sure we know what we're talking about.
So whatever question you have, we can understand what you want to do and then help you understand which technologies and products are just the right fit for you.

  • Live Chat - click the orange bubble on any Vesternet page and you'll be instantly talking to one of our sales advisors
  • Email - send us an email by clicking the button at the top of any page
  • Call us - call us on 0845 226 8572 (this is also at the top of every page, just in case you forget)

Guides, White Papers and Help

Guides, Tutorials and Videos

We don't believe another single home automation site has the amount and variety of information that's available on Vesternet. We create this to help you choose the best products and get the most out of them when you've installed them - and it's expanding each and every day!

  • Getting Started - explanation and overview of all the technologies available from Vesternet
  • Technology Comparison Guide - feature comparison of Z-Wave, LightwaveRF and INSTEON
  • Application Notes - information, guides and tutorials on all of Vesternet's products
  • Videos - installation and tutorial videos on most product pages as well as the popular VesternetTV
  • In-depth Technology Articles - explore the technical details of how each technology works
  • Scenario Guides - common use applications such as security, heating, energy efficiency…
  • Blog - weekly blog looks at new products or useful information for your home automation system

365 Day Satisfaction Guarantee

Satisfaction 365

We want your shopping experience with Vesternet to be a great one - and our commitment doesn't end when we ship you the products.

If you’re not 100% satisfied with your purchase you can return it to Vesternet for a full refund anytime within 365 days of your order. Full information is available at our Vesternet Promises section.


Lifetime Technical Support

Lifetime Technical Support

You'll always have FREE access to our Technical Support, Customer Service and FAQ forums, as well as all other online resources, help and installation guides, white papers and articles. If none of our online resources answer your query you can always raise a Technical Support Request.


Competitive Pricing

Competitive Pricing

Price isn't everything, but we know it's important.
We maintain the most competitive pricing in Europe and work closely with our suppliers to bring the products you need at the best possible prices. However, if you do see an identical product at an even lower price, contact us with the details, we’ll do our best to offer you a price match.


Free Delivery

FREE delivery

All UK orders above £150 are shipped Free of Charge using our Economy service.

  • Standard, Next-day, European and World-Wide delivery options are also available
  • All orders placed before the 2pm (UK) cut-off time will be shipped the same day
  • Details of your delivery options are available in the Delivery Section

Help and Advice


Don't take our word for it.Trustpilot - Vesternet

We strive to make sure we offer great products, great service and back it up with great knowledge - and our customers agree.

We're very proud of our customer reviews and our Excellent Trustpilot rating.

You can read the latest impartial customer reviews at Trustpilot.


Vesternet is Europe’s leading home automation specialist. Whatever your needs, you’ll be able to find just what you’re looking for in our range of Z-Wave and LightwaveRF home automation products.


Copyright Vesternet 2014
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