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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


Z-Wave mydlink Connected Home Hub - Gen5

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Z-Wave mydlink Connected Home Hub - Gen5


The mydlink Home™ - Connected Home Hub acts as the link between your existing Wi-Fi network and all mydlink Home Z-Wave and Wi-Fi devices. Use it with mydlink Home sensors to be alerted when your door or window is opened, or when motion is detected in your home. It’s easy to set up and manage with the mydlink Home app, and connects to your existing router.

Whether you are at home or away, push notifications will alert you whenever a sensor is triggered. What’s more, it works with other mydlink Home smart devices to enable you to create a smart home without complicated set up, installation costs or monthly subscription charges.




Set up, control, monitor and protect your home

The mydlink Connected Home Hub acts as the link between your existing Wi-Fi network and all mydlink home devices.

For example add the monitor HD to view your home from anywhere at anytime, the Smart plug to control home appliances remotely and the siren to set of an alarm.



2 x Fast Ethernet ports

Plug into your home router and also provide Internet connectivity to your smart TV, DVD player, PC, game console or network storage.


Control and manage all your mydlink Home devices

Set up, control, monitor and protect your home through the mydlink Home app

You can even set up automation rules so the devices talk to each other to make your home smarter.



Your mydlink Home

mydlink Home allows you to start with a single smart device and add more when you want to.

The unique mydlink Home App for iOS and Android smartphone and tablet gives you control of all your other mydlink Home devices.




Z-Wave Plus

The mydlink Connected Home Hub (Gen5) is Z-Wave Plus Certified. Z-Wave Plus (5th Generation Z-Wave) offers a lot of new features including increased range, extended battery life and Over The Air upgrading (OTA). Take a look at our "What is Z-Wave Plus" guide for more information

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Browse 2 questions Browse 2 questions and 2 answers
Does this hub link to Danfoss LC-13 Living Connect Radiator Thermostat?
rui131 30 Oct 2016
BEST ANSWER: The D-Link Hub is best used with the D-Link Z-Wave devices. Even though it is Z-Wave, it has limited support for other devices as each device must have a template already created in the hub firmware - without it you may be able to add the device but will not be able to make configuration changes.
Does this hub link to the Fibaro Z-wave flood sensor?
Guest Visitor 16 Mar 2016
BEST ANSWER: The D-Link hub should support standard Z-Wave device, which the Fibaro Flood sensor is one. We've not done any in-depth testing of the hub as it's simply not possible any longer to test all controllers, with all their firmware updates with each device - the numbers are just too high.

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