What does the status mean on my order?

There are 4 status updates to each order which you'll see by logging into your Account Dashboard:

 

  1. Received - We've received your order into the system
  2. Processing - Payment has been received and your order is being processed
  3. Part / Fully Shipped - Most orders will ship straight away, but occasionally you may have ordered more items than in stock so we'll part ship at our expense
  4. Invoiced - Your order is completed

 

You can view the status flow of any order from your Account Dashboard, as well as make notes to our admin team, and also download copy invoices or make payments.

Can I track my order once sent?