What if my goods are damaged or faulty?

If your goods arrive damaged or develop a fault within the first 365 days of receipt, we'll provide a refund or ship you new goods.

However, we strongly advise that you check our knowlegdebase to see if the issue has been reported and resolved already. If not then please raise a ticket Here.

If your product has a Vesternet Warehouse Spot Check sticker make sure to read this.

If you return the items as faulty and they're tested and proven fine, we can't refund your return delivery costs, and there will be a charge to send the items back to you, so we urge you to check fully before reporting items as damaged. If the items are damaged, however, we will also refund your return delivery costs if you provide a receipt.

To return item(s) as damaged or faulty, simply follow the instructions Here.

Please ensure you return items by a registered & insured service, as we can't accept responsibility until actually signed for back at our warehouse.