We do not provide detailed help on programming, debugging of complex scenes and automation rules / triggers, or assistance with configuration of plugins or extensions
We do not provide detailed diagnostics or troubleshooting for network or communication issues
We will not remotely log-in to your system to diagnose issues
How do you get support
All support is provided via Email or Support Ticket.
This enables our support staff to analyse your issue and provide a timely response. We may need extra information or we may link to additional Vesternet resources that will resolve your issue. Email and Support Tickets are the only way to efficiently and quickly manage your support requests.
When submitting your request, please provide as much information as possible, take a look at our "Helping Us to Help You" guide.
We aim to respond to all initial requests for support within 48 hours and subsequent replies within 24 hours, but it may take longer during busy periods - our support is not an instant service!