You can view the current status of your orders by logging into Your Account. Here you can check if your payments have been processed and if orders have been dispatched, as well as viewing copy invoices, raising help tickets and lots more.
We'll update the status of your order with labels as it progresses through processing.
- Received - We've received your order into the system
- Processing - Payment has been received and your order is being processed
- Part / Fully Shipped - Most orders will ship straight away, but occasionally you may have ordered more items than in stock so we'll part ship at our expense
- Invoiced - Your order is completed
Any notes about back-order items or similar will be emailed to you as they're updated on your order; and we ship all items as soon as they're back in stock.
We use multiple couriers depending on a number of factors such as your location and package weight, but generally the faster delivery method you choose the more likely it is to be fully tracked.
All packages must be signed for, but our economy services won't come with tracking numbers. Once your package ships you'll receive an email with the tracking number if available.
Orders placed before 15:30 will ship the same day if in stock. - if your order doesn't arrive within the promised times, we'd be more than happy to chase up for you.
If you want to add any comments, please do so on the order itself within Your Account and this will pass through to our admin team.
If you still need to ask us a question about an order, please raise a ticket here.