Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.

 

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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.

 
 

Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results

 
 

The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback: dave.bell@vesternet.com

We’re not just a shop, we’re with you all the way on building your smart home.

 
 

Customer Guide

Customer Guide

Customer Guide

 

In an ideal world every device or technology world work perfectly fine with each other out-of-the-box. Unfortunately in the real world things are never that easy: manufacturers keep releasing devices that don't work how you'd expect them to, obscure Command Classes are used or have functionality implemented in such a way that specific support needs adding to the Controller to allow you to use the device fully or simply because there are dozens of different technologies to choose from but no standard to make them “talk” with each other.

This often means hours of research and trial-and-error on an effort to simply make “X do Y”, something one might have expected it would just take a minute. We know how despairing that is – we go through the same grief on a daily basis!

In an effort to make life easier for our customers we spend weeks researching and writing our own guides. Joining us we have skilled customers who spend their own free time writing valuable guides in an effort to help the community.

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