Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.

 

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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.

 
 

Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results

 
 

The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback: dave.bell@vesternet.com

We’re not just a shop, we’re with you all the way on building your smart home.

 
 

What if my goods are damaged or faulty?

If your goods arrive damaged or develop a fault within the first 365 days of receipt, we'll provide a refund or ship you new goods.

However, we strongly advise that you check our knowlegdebase to see if the issue has been reported and resolved already. If not then please raise a ticket Here.

If you return the items as faulty and they're tested and proven fine, we can't refund your return delivery costs, and there will be a charge to send the items back to you, so we urge you to check fully before reporting items as damaged. If the items are damaged, however, we will also refund your return delivery costs if you provide a receipt.

To return item(s) as damaged or faulty, simply follow the instructions Here.

Please ensure you return items by a registered & insured service, as we can't accept responsibility until actually signed for back at our warehouse.

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