Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.

 

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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.

 
 

Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results

 
 

The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback: dave.bell@vesternet.com

We’re not just a shop, we’re with you all the way on building your smart home.

 
 

My devices are going crazy turning On and Off by themselves, is my house possessed?

Question

My devices are going crazy turning On and Off by themselves, is my house possessed?

Answer

We do receive some very rare reports of what can possibly be best described as a haunted house with multiple devices randomly being turned On/Off for no apparent reason.

Upon investigation we’ve found that this is usually down to a corrupted Z-Wave device flooding the Z-Wave network and causing spurious events to occur.

Prime suspects are any battery powered devices that may be going flat or mains powered devices that have got "stuck in a loop".

Solution

Unfortunately identifying the correct device can be a bit of a challenge, there's no way to do this automatically so you'll need to be prepared to do some manual diagnosis!

Start by removing batteries out of the battery powered devices and checking at each stage the effect on your network.

If the above doesn’t narrow down the problematic device we'll need to move on to mains powered devices:

  • Turn Off upstairs sockets at the Consumer Unit - does the problem go away?
  • Turn Off downstairs sockets at the Consumer Unit - does the problem go away?
  • Turn Off upstairs lighting circuit at the Consumer Unit - does the problem go away?
  • Turn Off downstairs lighting circuit at the Consumer Unit - does the problem go away?

Once you've narrowed it down to a particular circuit, you'll have to start unplugging / disconnecting individual devices until you find the culprit.

Hopefully this will let you identify the problematic device, at which point it's worth Excluding it and Resetting it (if there's a specific reset procedure shown in the device manual).

If it’s a battery powered device then it's also worth replacing the batteries to see if that helps.


Copyright Vesternet 2016

Updated: 04/05/2016

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