Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


Vesternet Compatible and Certified Devices

QuestionVesternet Certified Devices

What does the Certified badge mean?


The 'Certified' badge is awarded to products that we've tested to be compatible with the main controllers and are reliable in use. These are the devices we're fully confident in, we're happy to recommend them as the best in class, and we will fully support you when using them.

We have three levels of product classification - Compatible, Certified and Unclassified:


All of the most popular devices have been rigorously tested by Vesternet and our customers. This enables us to show how the device performs with each of the controllers, and any quirks the combination may have - giving you confidence that the device will perform how you expect.

Selecting products that have a 'Green' or 'Yellow' dot in the compatibility guide means that they are backed by Vesternet's renowned Life-Time Technical Support.

Our range of devices is constantly expanding and we can only support those devices that our Technical Support staff have direct knowledge of - these are the devices they have tested, and probably written Application Guides or Knowledge Base Articles about.

Full information on all tested devices is available in our Vesternet Compatibility Guides .

Note: The compatibility guide also shows devices that do not work with a particular controller - this is just as important as it helps you avoid devices that we know will not work in your system.


We only award our Vesternet 'Certified' rating to devices that meet stringent standards, you can quickly see these devices when browsing the category pages and are devices that we highly recommend.

To be 'Certified', a device must:

  • Meet compatibility tests and be listed in the Z-Wave or LightwaveRF compatibility guides
  • Be known to work well in Vesternet's and customers systems
  • Comply with CE and all safety standards
  • Low failure rate - DOA and long-term customer failures of less than 1%

Note: New devices will not be shown as 'Certified' until we have been selling them for 2-3 months - this enables us to determine how reliable they are to ensure they meet the very low failure rate expected of 'Certified' devices.

Selecting Vesternet Certified products means you can buy with confidence, knowing they've been proven to work well and are backed by Vesternet's renowned Life-Time Technical Support.


If a device doesn't have a 'Certified' badge and isn't included in our compatibility guides, then it is a device that has either not been tested, or is not popular enough to warrant being tested.

These devices are still covered by our standard warranty but are not covered by our Life-Time Technical Support.

Related Information


Copyright Vesternet 2014

Last Updated: 10/10/14

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