Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.

 

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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.

 
 

Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results

 
 

The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback: dave.bell@vesternet.com

We’re not just a shop, we’re with you all the way on building your smart home.

 
 

MiCasaVerde Vera and Fibaro Smoke Sensor compatibility issue

Question

The Fibaro Smoke Sensor gets stuck on "Failed at: Getting the version" when including it in a Vera Lite or Vera 3 Z-Wave Controller that is using UI5

Answer

Unfortunately there has been a compatibility problem between these two devices, but the good news is that this has now been resolved!

Solution

The Fibaro Motion Sensor is now working correctly with the Vera Z-Wave Controllers.

You must use a beta version of firmware for Vera - 1.5.672. This is only available from MiCasaVerde themselves, please contact them at support@getvera.com to request this version.

Related Information


Updated: 16/05/2014

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