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But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.

 

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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.

 
 

Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results

 
 

The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback: dave.bell@vesternet.com

We’re not just a shop, we’re with you all the way on building your smart home.

 
 

Multi-channel Association

Question

Multi-channel Association – what is it and how does it work?

Answer

In the early days of Z-Wave most devices only had one function and these could be controlled easily using Association. Later on it became obvious that it made sense to have multiple functions in one device.

A good example would be the Greenwave PowerNode or the Fibaro 2 x 1.5KW Relay – the Greenwave has 5 individually controlled ports and the Fibaro can control 2 different Loads.

So a "Multi-Channel" device is when you have one Z-Wave device with multiple “end-points”.

This means that in order to individually control each end-point by Association, both the controlling device and the controller must support "multi-channel Association".

Unfortunately at the present time, there are very few devices that support multi-channel Association this and support in the common Z-Wave controllers such as Fibaro and VERA is patchy at best!

For that reason, when attempting to configure multi-channel Association several things may occur:

  • The device may fail to configure and show warnings in the Z-Wave controller
  • The Associations may revert to the "parent" channel on the device
  • The Associations may be removed without notice
  • The Associations may be set successfully, but they may not work
  • The Associations may work for only one channel
  • The Associations may work correctly

So as you can see, it's a bit of a lottery!

If the Association route doesn't work, or you don't wish to try it, you could alternatively use "Scenes".

Related Information

 

Copyright Vesternet 2015

Updated: 23/10/2015

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