Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.


Read More


World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


Your Guide to a User Friendly & Stable Z-Wave Network

The Guide to a User Friendly & Stable Z-Wave Home Automation Network

In the last guide, there was plenty of information about Z-Wave’s network, nodes and devices. In this guide, we look more deeply at the controllers and the server that controls your wireless home automation system. With so many potential components, and electronic messages operating wireless, it is important to achieve a user friendly and stable Z-Wave network in your home.

Static Update Controller (SUC) and SUC ID Server (SIS)

If there is one primary controller in the network, it will provide its routing table, to every secondary controller included in the network. However, the next time the primary controller includes or excludes a network device, the routing tables of all secondary controllers becomes invalid.

To ensure there is a single updated and valid routing table, the primary controller is the only device allowed to include/exclude devices. Secondary controllers then periodically request a routing table update.

However, for a user-friendly Z-Wave network we would expect that:

  • All remote controllers shall be able to include devices and that the routing
  • The routing tables of all controllers in the network are kept consistent and an update shall allow every controller to control every device in the network

The best way to accomplish this is to configure a SUC /SIS controller in the network.

Static Update-Controller (SUC)

The Static Update Controller (SUC) is a special function of a static controller. Most static controllers (a controller with fixed location and mains-powered) can perform as a SUC. However, this functionality normally needs to be activated.

The SUC receives the updated routing table from the primary controller and offers this routing table to all other controllers in the network. Because the SUC is a static controller and therefore always active in the network, any other controller can regularly request an updated routing table from the SUC.

To make sure that all other nodes, particularly other controllers, are aware of the presence of a SUC in the network, the Node ID of an activated SUC is periodically communicated within the network.

SUC in a Z-Wave Network

SUC in a Z-Wave Network

Having an active SUC allows a portable controller to perform the role of the primary controller. Every change of the network caused by inclusion or exclusion of a node by the primary controller will be reported to the SUC, this is available to all other controllers, even if the primary controller is not active.

Update of the SUC Routing Table

Update of the SUC Routing Table

Since most portable controllers are battery-operated and therefore not active all the time, these controllers have to request an updated routing table periodically or at least when woken up, usually by pressing a button.

If the original portable primary controller is lost or damaged, the SUC can assign the primary privilege to a new mobile controller, protecting the user from re-establishing the whole network with a brand new primary controller, and having a different Home ID.

Static ID Server (SIS)

Even having a SUC in the system does not solve the problem that only one controller has the primary privilege and therefore, is the only controller allowed to include new devices. This limitation is overcome by enhancing the SUC functionality by another function called ‘SIS‘ = Static ID Server.

The SIS acts as depot for new Node IDs that can be assigned by mobile controllers. Having a SIS present in the network allows every controller in the network to include devices. The controller will just request a new Node ID from the SIS and assign this new Node ID to the server. The SIS ensures that Node IDs are only assigned to one node - avoiding conflicts. The only requirement is that mobile controller has a network connection to the SIS server in order to request a Node ID.

SIS Server in a Z-Wave-Network

SIS Server in a Z-Wave-Network

Using a SIS in your network as a number of advantages and disadvantages:


  • The network topology and information about all nodes are saved in a static controller - much better protected than within a mobile battery-powered device.
  • All controllers in a network can include new devices.
  • The network configuration and handling becomes very flexible.


  • Functionality is only available in Z-Wave firmware version v3.4 and later - network devices with older firmware will not support this configuration.
  • The Inclusion controller can only integrate devices if it has a wireless connection to the SIS.
  • The SIS represents a “Single Point of Failure”. A damaged SIS could result in a complete new network setup.

Since the SUC/SIS functionality is already included in the firmware of most modern static controllers, or USB dongles, most Z-Wave networks can take advantage of these functions if a static controller is present (as long as you activate it).

A static controller can also be used as a primary controller, as well as having SUC/SIS functionality. This configuration is typical in real networks.

Controller rules shown in a Gateway User Interface

Controller rules shown in a Gateway User Interface

Networks with Portable Slaves

If a SUC controller is present in the network it is able to determine a new position of a slave and update the network’s routing table accordingly. The procedure to achieve this is called “Get Lost –Algorithm” and only works for Routing Slaves (slaves that have some knowledge of the network’s routing information).

A normal slave is not allowed to send unsolicited messages and therefore, can never determine any change of its position in the network. However, Routing slaves are allowed to do this.

If a routing slave sends an unsolicited message that fails, it will assume that its routing table is no longer valid.

As a first step this node will send out a broadcast “cry for help” message to the network. A node that receives this message knows that the sender has found itself in a new location. This node, however, cannot provide the “crying” node with an updated routing table. If this node is a routing slave it will forward the “cry for help” message to the SUC.

The SUC can update its own routing table and assign new routes to the crying node by performing the same steps it would do when including the device. The “cry for help” message is able to auto-heal a network in case a node has been moved.

In order to have a working auto-healing function within the network, the following requirements must to be fulfilled:

  • A SUC needs to be present in the network.
  • The moved nodes must be a routing slave not a standard slave (to allow unsolicited messaging).
  • In the new position there must be at least one routing slave in range.
  • The moved node must detect that he was moved. This is only possible if this node sends out an unsolicited message.

Hopefully this has given you an good insight into how to create a stable and robust Z-Wave network.

Vesternet is Europe’s leading home automation specialist, take a look at our huge range of Z-Wave products.

Copyright 2012 Vesternet Ltd.

You viewed

Please wait...

Item(s) Added Continue shopping or View cart & checkout
Continue shopping or View cart & checkout