Thousands of Happy Smart Home Customers

But don’t just take our word for it...

We offer great products & great knowledge all backed up with great service - and our customers agree!

We’re very proud of our independent Excellent Trustpilot rating, backed up by the many repeat customers we’ve been supporting for years.

 

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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.

 
 

Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results

 
 

The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback: dave.bell@vesternet.com

We’re not just a shop, we’re with you all the way on building your smart home.

 
 

Our returns policy is the best in the industry. To ensure that your return is received and handled promptly, please follow these guidelines.

Returns Policy

Our aim is to ensure that you are 100% satisfied with your Vesternet purchase, so our returns policy is as flexible as we can make it.

14 Day - No Quibble Return

If a product doesn't meet your expectations, or you need to return it for some other reason:

  • You can request to return any product within 14 days of being shipped from Vesternet.
  • The product must be returned in 'as new' condition, complete with all packaging, cables etc.
  • Once accepted, you will receive a refund for the price of the product (excluding shipping costs).
  • The returned product and packaging will be inspected before it is accepted and your refund issued. Products not suitable for return (damaged or incomplete) will be returned to you at your cost, and no refund given.
  • All return's requests must be made using the returns process outlined below. Returns without a valid returns number will not be processed.
  • All products must be received within 14 days of the date that your return request is Approved by our Customer Services department, or the return request will be cancelled.

365 Day Returns

You can return unused, unneeded products to Vesternet for a store credit anytime within 365 days of your order.

  • You can request to return any product up to 365 days after it has shipped from Vesternet.
  • Product must be unused in its original sealed, undamaged packaging.
  • The returned product must be a current product (not obsolete or discontinued).
  • You will receive a store credit for the value of the goods that can be used to purchase other Vesternet products.
  • The returned product and packaging will be inspected before it is accepted and your credit issued. Products not suitable for return (damaged or incomplete) will be returned to you at your cost, and no credit given.
  • All return's requests must be made using the returns process outlined below. Returns without a valid returns number will not be processed.
  • All products must be received within 14 days of the date that your return request is Approved by our Customer Services department, or the return request will be cancelled.

Faulty Products

All products are covered against fault for 365 days from the date it has shipped from Vesternet.

If you think your product may be faulty, please contact our technical support team, before raising a returns request. They will be able to diagnose, and in most cases, resolve the issue for you.

Read more information about Vesternet's Technical Support.

  • Confirmed faulty products will be replaced like-for-like or alternatively a credit can be applied to your account
  • Return postage costs will be covered

Requesting a Return

Our returns process uses a fully automated tracking system. It's important that you follow these guidelines to ensure your return is handled quickly and safely.

Before returning product to Vesternet, you MUST request an RMA Number. The process to request an RMA Number differs depending on how you purchased your product(s).

Select the most suitable one:

1. Vesternet Website (Registered User)

  • Login to your account
  • Click 'Request New Return' at the top-right of page

2. Vesternet Website (Guest)

3. Vesternet Quote

  • If you paid for your order using a Custom Quote
  • Request your return via email
  • Please include your order/quote number
    NOTE: Requests to this email won't be actioned if you placed your order via the Vesternet website, you should use method 1 or 2.

When you've submitted your request, we will reply to you within 48-hours. You will receive an RMA number and instructions on how to return your product(s).

Do not send your product back without an RMA or to our registered office address or warehouse - returns go to a different address.

If you do not follow this process your return may be lost - Vesternet cannot be held responsible for any lost shipments.

 

Copyright Vesternet 2016

Updated: 6/04/2016

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