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World-Class, Industry-Leading Technical Support - Forever Free

You’ll always have FREE access to our technical knowledgebase, application guides, YouTube tutorials & Customer Services, as well as all other online resources, help, white papers and articles.

If none of these answer your query you can also raise a ticket and get direct access to our team of smart home specialists for for assistance.


Access to technical specialists
100’s of in-depth help resources
Video guides via YouTube channel
Blog articles with product reviews & test results


The Vesternet Promise

As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 30 days for replacement or refund. For full information take a look at our full returns policy.

In addition, here’s my personal email should you ever have any problems or feedback:

We’re not just a shop, we’re with you all the way on building your smart home.


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Z-Wave controllers are the backbone of your smart home network. You can choose from simple keyfobs or handheld remotes for local use at home, all the way through to full-blown Internet gateways that enable you to access to your system from anywhere in world.

Types of Z-Wave Controllers

Gateway – The main brain that communicates with your devices. Depending on the number of devices and the size of your home, the Lite version of the VERA or Fibaro might fit your needs. Stepping up to the full version of the VERA or Fibaro allows more features and flexibility.

Remote – Portable but still powerful, remotes such as the Aeon Labs Minimote can control all Z-Wave devices as well as create scenes and groups to organise your home automation.

Wall Controller – Can be used to activate scenes from the main controller or directly control Z-Wave devices such as lighting, fans or window blinds.

USB – Walk around your home and include/exclude devices and plug into PC or Mac to configure your home automation system. Designed to be used with software such as Homeseer, Indigo, Z-Way, etc.

Keyfob – Compact size to fit in pocket or purse but can act as primary or secondary controller for controlling & configuring devices and activating scenes.

Extender – Primarily used to amplify signals between Z-Wave devices and extend coverage throughout your home.

If you unsure or need help deciding which controller is best for your situation, our Technical Experts at Vesternet will be more than happy to help you.

  • Email:
  • Call us at 0845 226 8572
  • Click on the Live Chat button in lower right hand

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